TERMS OF SERVICELegal Information & Notices
Contests run on social media platforms run from dates specified on the respectful posts, provided either in the content of the graphic posted or in the caption or comments of the respectful post. Rules for the contest are also outlined in the same way. Eligibility requirements are as follows: entrants must be a least 18 years of age and must have legal authority to be able to act on behalf the business they are entering for. Winners will be announced on the specified social media platform(s) on the specific date noted in our respectful post. Winners will be informed through Direct Message (DM) and will have 30 days from the date of the DM to respond to claim their prize. Prize is limited to 1 of the prize announced on contest post. Prize includes the design work of the developer at no charge to the winner. Prize does not include products or services that will incur costs to Premio Solutions LLC such as domain purchase, hosting, SSL certificates, online payment gateways, etc. Project completion will be delivered within 30 days from the date all information requested from the winner is received. A Premio Solutions project manager will work with the winner to obtain all the information and content needed and provide to the developer to design a basic version of the prize won for the winner, any additional or specialized requests will be provided via written proposal for the requested product(s) or service(s). Contact Premio Solutions for any questions related to pricing outside of the scope of the prize. All prizes are as described and cannot be redeemed for cash or exchanged for other services or products.
The contest is not sponsored by, endorsed by, administered or associated with the social media platform being used.
Proposals & Contracts
Proposals provided to prospects will be honored for 30 days unless otherwise noted. A new proposal will then be provided upon request. Contracts that have been written, but not signed by the client will only be accepted within 30 days of the delivery date. A new contract may be drawn up upon request. Any work outside of the scope detailed in the accepted proposal, will be charged at our base rate of $150 per hour. This could include extended development time due to slow client correspondence, revisions, copy and content generation, etc.
Charges & Fees
All new web design projects will be split into two payments. An initial 50% deposit will be due at proposal acceptance. The remaining 50% balance will be due upon completion of the web development project before it is released to the client or published to the internet.
Any check payments that do not clear will be charged a $50 fee. Past Due invoices are subject to a late fee of $50 and will be charged at the maximum daily interest rate allowed by law. Premio Solutions LLC retains the right to hold all graphics, and project development with the exception of content and graphics provided by the client, until payment is received for such items. (see copyright)
Premio Solutions LLC accepts payments via credit card or check only. Your project will not be released to you or uploaded until full payment is received. Failure to pay within 15 days of final invoice will result in a public notice on your domain noting your failure of payment.
Hours of Operation
Our standard hours of operations are 9am to 6pm PST, Monday to Friday. If you require maintenance after the posted hours, such as on weekends or holidays, you will be charged our base rate of $150 per hour.
Services for Clients on a Maintenance Package
All Premio Solutions LLC monthly maintenance customers have 1 change per month unless otherwise noted in your accepted proposal, those changes can not affect the template (layout), if template (layout) needs to be modified, Premio Solutions LLC will send the customer a proposal via email prior to any changes, no work will be performed until the proposal is accepted by customer.
Exceeding monthly maintenance requests outside of technical support will be invoiced accordingly, requested changes may not be implemented until respective invoice is paid in full. Turn around time for support tickets depend on the sense of urgency, complexity of the issue & amount of support tickets submitted by a client, High Priority tickets are reviewed by our team as quickly as medium & low support tickets. Submitting a high priority support ticket will not speed up the response & turn around time should our support team determine it is not designed to the correct priority level as we do our best to provide all of our clients with support respective to the urgency of the issue.
Failed monthly maintenance payments exceeding 24 hours from the recurring date will result in a public notice on your domain noting your failure of payment, and you may be subject to a late fee, and there is a $25 site reinstatement fee to remove the public notice.
Only those clients that have elected to have a maintenance package have free access to up to as many as 4 recent backups. Premio Solutions LLC will restore any backup that we have in the case of a cyber attack, or at the clients request. Clients that have elected to not have a maintenance package can have a recent backup restored at a cost of $250.
Clients that have requested access to make changes to their site from the backend are responsible for any changes that they make. They are also responsible to keep the login credentials to that access secure. Any changes by the client resulting in Premio Solutions LLC needing to fix, revert, or rollback, those changes, will be billed at our base rate of $150 per hour. Clients on a maintenance package will receive a discounted rate for that service.
Web Site Design Credit
All Premio Solutions LLC custom web design clients will have a “Designed by: Premio Solutions LLC” link or “Design and Hosting by: Premio Solutions LLC” on their website in the footer of every page. You may pay Premio Solutions LLC a fee of $250 to have this link permanently removed.
Copyright & Ownership
Upon completion of the project, Premio Solutions LLC transfers all rights and ownership of CUSTOM designs and programming written by Premio Solutions LLC to the client. Software and third party graphics or programs are not transferred to the client and remain under copyright of their respective owners.
Premio Solutions LLC reserves the right to resell custom designed web sites, to protect the design customer has the option to buy out the template. This assures that the template will not be used again.
Premio Solutions LLC reserves the right to display websites and graphics that have been designed by Premio Solutions LLC on their website, and in any marketing material to aid as examples of our work.
Premio Solutions LLC requires a deposit before we begin work on any project. A request to terminate services must be presented to Premio Solutions LLC in writing. Premio Solutions LLC has a Guaranteed 120 Day Turnaround for your project. If we fail to complete your project within 120 days of the start date AND you have turned in all content, images and information requested by us, you will receive a full refund within 30 days of your written request.
Refund Amounts will be calculated in the following ways:
A cancellation fee of 50% of the total paid will be retained for projects that have been scheduled, but cancelled prior to the start date. Otherwise, deposits are non-refundable.
We are unable to offer refunds on hosting, SSL and domain services. If you are dissatisfied with the hosting services provided, we will be happy to work out a solution with you that will meet your company needs.
Premio Solutions LLC will not negotiate chargebacks with any person or company. Our Refund policies are clearly stated above, and all clients are asked to read and agree to our terms of service prior to the start of any project.
Development & Delivery
Premio Solutions LLC understands the importance of completing projects in a timely manner. We agree to complete the web design project within 120 days from the date of agreement signing. If the client does not supply Premio Solutions LLC with complete text, graphic content and other requested materials for the respective client within 30 days of agreement signing, the agreement becomes void and all deposits paid by the client are forfeited. The client may request a Project Extension in writing to Premio Solutions LLC for an additional fee of 50% of the project total cost for every 30 days of extension. All extension fees are due upon agreement of the extension between Premio Solutions LLC and the client.
If we are unable to communicate with a client on a project for a duration of at least sixty days (60) by phone or email during the design and development process, the project will be canceled without prior notice and no refund will be issued.
Services purchased from Premio Solutions LLC are provided “as is” without warranty of any kind that the web design project will be uninterrupted or error free. In no event shall Premio Solutions LLC be liable to the client for any direct, indirect, special, punitive, incidental, or consequential damages arising out of the use of the website, services, and/or goods provided to the client. This includes, without limitation, lost profits, business interruption, loss of data or other losses directly resulting from the use of the website, services, and/or goods provided to the client. The entire risk as to the quality and performance of the web design is with the client. While Premio Solutions LLC will take every precaution in making sure your site is secure, we will not be held responsible for hacked sites, lost data, or any other disruption caused by a 3rd party.
We are happy to accept projects from customers outside of the United States. However, we do require full payment of all projects prior to beginning your project via Credit Card. This is non-negotiable.
Please note that Premio Solutions LLC will not accept projects that we find morally questionable, unethical, or distasteful.
Notice: This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware. Exclusive jurisdiction and venue is as governed in the district court of Kent County, Dover, Delaware.
Please note that by submitting your downpayment for our services you are agreeing to all of our terms of service as written here. Premio Solutions LLC reserves the right to change or update these terms at any time without prior notice. It is the clients responsibility to check back for any changes and/or updates to our Terms of Service.